FAQ
Vaunty Store - FAQ
1. General Information
Q: What is Vaunty Store?
A: Vaunty Store is an online store based in the UK, offering a curated selection of high-quality clothing, accessories, and lifestyle products. We focus on unique, stylish, and sustainable fashion for all tastes.
Q: Where is Vaunty Store located?
A: While we are an online-only store, our operations are based in the UK. We ship domestically within the UK and to several international destinations.
Q: Do you have a physical store?
A: No, Vaunty Store is exclusively online. However, our customer support team is readily available to help with any questions or concerns.
2. Ordering
Q: How can I place an order?
A: Browse our website, select the items you’d like to purchase, and add them to your cart. Once you’re ready, go to checkout, fill in your details, and complete the payment to confirm your order.
Q: Can I make changes to my order after it's placed?
A: If your order hasn’t been shipped, please contact us as soon as possible. We’ll do our best to assist, but once an order has been processed, we cannot make changes.
Q: How will I know if my order has been confirmed?
A: Once your order is placed, you will receive an email confirmation with details. You’ll also get a shipping confirmation and tracking number once your order has been dispatched.
3. Shipping & Delivery
Q: How long does delivery take?
A: Orders within the UK typically arrive within 3-5 business days. For international shipping, delivery times may vary by location.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. International shipping times vary depending on the destination.
Q: How much does shipping cost?
A: Standard shipping within the UK is free on orders over £70. International shipping fees are calculated at checkout based on location and order size.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number to monitor your package’s journey to your address.
4. Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day return policy on most items. Items must be in their original condition, unworn, and with tags still attached. Some items, such as intimates and custom items, may not be eligible for return.
Q: How do I make a return?
A: To initiate a return, visit our Returns Center on the website or contact our customer support team for assistance. We’ll guide you through the process and provide the necessary return details.
Q: Will I receive a full refund?
A: For eligible returns, we’ll issue a full refund minus any original shipping charges. Refunds are typically processed within 7-10 business days after the return is received.
5. Payment & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay.
Q: Is it safe to shop on your website?
A: Yes, we use secure payment gateways and encryption to ensure your payment information remains safe.
Q: Can I use multiple payment methods for one order?
A: Unfortunately, we can only accept one payment method per order.
7. Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your favorite items, and manage your information easily.
Q: How do you protect my personal information?
A: Vaunty Store adheres to strict privacy policies and uses industry-standard security practices to protect your personal information.
Q: How can I subscribe from your mailing list?
A: If you’d like to unsubscribe, simply click the “Subscribe” link at the bottom of any email or contact our customer support team.
8. Contact Us
Q: How can I contact Vaunty Store for additional help?
A: Our customer support team is available Monday to Friday, 9 AM - 5 PM (GMT). You can reach us via email or through our Contact Us page on the website.
Q: Can I provide feedback on my shopping experience?
A: Absolutely! We’d love to hear your feedback. Reach out to us directly or leave a review on our website.
If you have any other questions, feel free to get in touch. Happy shopping at Vaunty Store UK!